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THE PLATFORM

The whole venue.
One operating system.

Sales, operations, exhibitions, suppliers, finance – every workflow on one Salesforce data model. Natively. Not via middleware. Not via integration. Native is the difference.

Built for institutional AI · Powered by Salesforce · Modern and agile
VENUE MANAGEMENT

One platform for every space,
every event, every detail.

Thynk Venue Management replaces address-database CRMs, fragmented calendars and Word-document contracts with one Salesforce-native operating system. Inquiries, accounts, contacts, bookings, events, products, packages, contracts and invoices – one data model, one source of truth.

Replaces: Disconnected CRM and event tools · Excel booking calendars · Word quotes and contracts · Separate booking and meeting-space systems

WHAT’S INSIDE THE MODULE
  • Inquiry pipeline – visual stages (Received → In Process → Converted → Won/Lost) with multi-step convert-to-booking wizard
  • 10-tab booking detail – Events, Spaces, Products, Packages, Pickup, Finance, Statistics, Event Order, Timeline on one screen
  • Fast Booking Wizard – bookings created in minutes, not hours via Salesforce forms
  • Floor plan engine – interactive polygon drawing or direct DXF/CAD import with automated capacity calculation per setup type
  • Visual stage pipeline – colour-coded booking progression with full audit trail
  • Real-time financial view – revenue breakdown by category, tax summary, deposits, grand total
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AI LEAD ENGINE

Reply faster than
your competitors can read.

The AI Lead Engine reads every inbound RFP – email, web form, Cvent, partner portal – structures it into your Thynk platform, scores it against your business rules, and routes it to the right coordinator. Live today. Anchored to the institutional layer. Audit-traceable. Permission-aware.

30%
time-to-response
sales productivity
50%
more time on prospects
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EXHIBITOR WEBSHOP

Run a real exhibitor webshop –
not a spreadsheet.

Per-show e-commerce-grade portal. Each webshop is its own portal – separate URL, separate brand, separate exhibitor community. Late-order intelligence built in. Service-partner management included. The exhibitor experience your show deserves.

Replaces: Excel order forms · PDF catalogues · Phone calls to operations · Paper invoices reconciled by hand · Complaint tracking on spreadsheets

WHAT’S INSIDE THE MODULE
  • Branded webshop – fully configurable e-commerce portal per show, with the show’s logo, colours, fonts
  • Tier-pricing engine – advance and standard tiers with auto-applied surcharges and configurable deadlines
  • Catering module – per-person pricing, capacity-limited time slots, modifier selection
  • Organiser dashboard – per-exhibitor rollup across orders and setup in one exportable view
  • Cases & reorder – structured exhibitor support with severity tiers, plus one-click reorder from any prior show
  • Multi-instance hub – unlimited concurrent shows from a single org-level dashboard, cross-portal analytics
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OPS PORTAL

Equip your floor staff.
Skip the training overhead.

Ops Portal puts every Event Order, every work order, every room status and every task in the pocket of every floor-staff member. One-click access, mobile-first, real-time, brand-consistent.

Replaces: Printed Event Orders · WhatsApp room-status updates · Whiteboard reconciliation at midnight · Phone-call escalations

TWO-TIER ARCHITECTURE
  • Manager dashboard – create & assign tasks, room-status board, event-timeline monitoring, staff coordination, KPI overview
  • Mobile staff portal – touch-optimised, swipe-to-complete tasks, room status with photo capture, event checklist
  • Real-time room status – clean / dirty / inspected / out-of-order, updated by staff, visible to everyone
  • Full audit trail – who did what, when – recorded on every task, every status change
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And there’s more.
All on the same data model.

Thynk Direct

Branded self-service booking portal. Real-time availability. Captures the RFPs your team would otherwise miss. 24/7 intake.

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Supplier Portal

One-click, secure self-service for every external caterer, AV partner, florist or logistics provider. Suppliers manage their own catalogue, view incoming orders, track work orders, coordinate deliveries, schedule storage, and reconcile payments.

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Event Order & Work Orders

26 Event Order-specific building blocks generated from live Salesforce data, with built-in track-changes and version comparison. Public shareable URLs – no email attachments, no version drift. Kitchen, AV, facilities, security: one document, all teams.

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Analytics

Salesforce CRM Analytics for venues. business-on-the-books by hall · Pace vs same-period prior year · RevPAS by space, event type, organiser · Multi-venue roll-up.

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API & Data Model

Hundreds of published Salesforce objects, thousands of fields, public OpenAPI specification. Postman collection. Bidirectional REST/JSON. Your data is your strategic asset.

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Built for the metrics venue commercial
teams actually run on.

BoB
Business on the books
Pace
vs. same period prior year
RevPAS
Revenue per available square metre/foot
Utilisation
By space and by type
Forecast
vs. actuals
Profitability
per event and beyond

See the platform.
Bring your hardest workflow.

A 45-minute discovery call with the team. We’ll start with how your venue runs today across sales, operations and finance, and map which parts of the platform would change the most.

Operate hotels too? See the Thynk hotels platform →