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EXHIBITOR WEBSHOP

Run a real exhibitor webshop
– not a spreadsheet.

Per-show e-commerce-grade portal. Every event has its own webshop – separate URL, separate brand, separate exhibitor community. Tier-pricing, organiser dashboard, revenue protection. All feeding Salesforce automatically.

Built for institutional AI · Powered by Salesforce · Modern and agile

Per-show exhibitor webshop · tier-pricing · organiser dashboard

THE CHALLENGE

Millions in exhibitor revenue,
managed on PDFs and spreadsheets.

Your venue generates millions in exhibitor services revenue – electricity, furniture, internet, signage, cleaning, catering. But the ordering process is stuck in the past. Exhibitors receive PDF order forms weeks before the show. Your team manually processes spreadsheets, handles phone queries, and chases payments.

By the time the show opens, your team is exhausted and revenue has leaked through late submissions, processing errors, and missed advance-pricing windows.

WHAT THIS LOOKS LIKE TODAY
  • PDF order forms emailed to hundreds of exhibitors per show
  • Spreadsheets reconciled manually against payment confirmations
  • Per-exhibitor cost rollups built by hand at billing time
  • No cross-show analytics – revenue performance trapped in last year’s spreadsheets
THE THYNK APPROACH

One operations platform for every show you run.

Thynk webshop gives your venue a single operations platform for every show you run. One org-level hub manages unlimited concurrent events. Each show gets its own branded webshop, product catalogue and pricing engine – all feeding into Salesforce automatically.

Your team stops processing PDFs. Your revenue team controls pricing. And you see cross-show performance in one analytics view.

WHAT'S INSIDE THE MODULE

Branded webshops, billing – one platform.

The exhibitor service workflow your show deserves – e-commerce front-end, structured catalogue, automatic pricing tiers and revenue protection built in.

Org-level show hub

Manage every show from a single dashboard. Create new webshop instances in a wizard linked directly to Salesforce bookings. Monitor status, exhibitor counts, order counts, and revenue across all active shows at a glance.

Branded webshop per show

Each show gets a fully branded exhibitor portal – your colours, logo, fonts – at a unique URL. Exhibitors browse a structured catalogue, search products, save to a wishlist, and order in minutes. No more PDF forms.

Tier-pricing engine

Advance, Standard and Floor pricing with configurable deadlines and auto-applied surcharges or discounts. Your revenue team sets the rules; the system enforces them automatically. Early orders get discounted. Late orders pay a premium.

Setup & breakdown scheduling

Exhibitors request setup and breakdown appointments online. Your team approves and manages the full schedule from a single view.

Organiser dashboard

Every exhibitor’s total cost (orders + storage + setup fees) in one exportable report. Ready for billing and reconciliation without manual aggregation.

Cancellation policy controls

Configure refund rules at the show level or per product category. Set full-refund windows, partial-refund percentages, and hard cutoffs. Revenue protection is enforced automatically; exhibitors see the outcome before cancelling.

Order & invoice management

Full order lifecycle visible to your team and organisers. Automated invoice generation, PDF download for exhibitors, payment status tracking, late-order visibility with approval controls.

Salesforce-native by design

Every webshop instance links to a Salesforce booking. Confirmed orders sync as product line items. Your sales team sees revenue in the CRM without waiting for manual exports.

REPLACES
  • PDF exhibitor order forms
  • Manual spreadsheet reconciliation
  • Hand-built per-exhibitor cost rollups
  • Single-instance exhibitor tools that don’t scale to concurrent shows
AND INTEGRATES WITH
  • Thynk powered by Salesforce – the leading AI CRM
  • Thynk Pay (payment checkout)
  • Thynk Connect (ERP/finance integration)

Built for the operational tempo
of exhibition revenue.

Org-level
Unlimited concurrent shows from one hub
Per-show
Branded webshop per exhibition
3 tiers
Advance, Standard, Floor pricing
One
Exportable organiser dashboard
Auto
Cancellation policy enforcement
HOW IT SITS IN THE PLATFORM

webshop is the front-end.
The platform handles the rest.

webshop orders feed bookings, work orders, Event Orders, suppliers and analytics – without exports, syncs or duplicate entry.

QUESTIONS WE GET ASKED

Frequently Asked Questions

Can webshop run multiple concurrent shows?
Yes. The org-level hub manages unlimited concurrent shows. Each show is its own branded webshop with its own catalogue, pricing, and exhibitor community – but cross-show analytics roll up at the org level for aggregate revenue and performance trends.
Does it replace a standalone exhibition-management system?
Yes. The Exhibitor Webshop covers exhibitor self-service ordering, organiser admin, complaints, invoicing. Room diagramming is a native Thynk capability. Exhibitor CRM and partner portals all leverage the Salesforce platform – no separate purchase, no second integration project.
Where does exhibitor and order data live?
On Salesforce’s multi-tenant cloud – separate primary and backup regions. Confirmed orders sync to Salesforce as product line items automatically.
Can exhibitors pay through the portal?
Yes. Thynk Pay handles payment checkout. Payment status syncs back to the order record and is visible to organiser admins.

See webshop on your show.
Bring last year’s exhibitor data.

A 45-minute discovery call with the team. We’ll start with how your shows handle exhibitor ordering today, where revenue leaks, and map where a per-show webshop can help.

Operate hotels too? See the Thynk hotels platform →