Ops Portal puts every BEO, every work order, every room status and every task in the pocket of every floor-staff member — without a full Salesforce licence per head. Mobile-first, real-time, audit-traceable.
Mobile operations · tasks · room status · audit trail
Operations managers juggle room status, setup tasks, staff coordination and real-time event changes across disconnected tools — walkie-talkies, spreadsheets, paper checklists. Staff on the ground have no digital interface to check their tasks or update room status. By midnight the ops manager is reconciling the whiteboard against memory.
And licensing is the second tax. Most CRMs charge per seat — meaning the 80-person floor crew is exactly the audience your platform can’t afford to put inside.
A full admin dashboard for managers and a touch-optimised mobile portal for floor staff. Real-time task tracking, room status boards, event timeline monitoring — all connected to the same booking data in Salesforce. No second platform to maintain. No licences for the floor crew.
A manager dashboard for desktop, a mobile portal for staff — both reading and writing to the live Salesforce booking record.
Task management with create/assign/track workflow. Room status board (clean / dirty / inspected / out-of-order). Event timeline with setup/breakdown monitoring. Staff assignment and coordination. KPI overview. Configuration settings.
Touch-optimised interface for front-line teams. Task list with swipe-to-complete. Room status updates with photo capture. Event checklist view. Push-style notifications for new assignments. No Salesforce licence required — runs on Experience Cloud.
Clean, dirty, inspected, out-of-order — updated by floor staff, visible to managers and the front-of-house team in real time. No more “is room 12 ready?” conversations on the radio.
Who did what, when, recorded on every task and every status change. Operational accountability becomes a query, not an investigation.
Setup and breakdown progress visible to ops managers as they happen. Slippage is caught at minute 5, not at door-open.
Tasks generated from BEO sections. Status changes flow back to the booking timeline. One source of truth for operations and sales.
Ops Portal reads and writes against the same Salesforce booking record that sales and finance use. No reconciliation jobs.
Live BEO documents with 26 building blocks. Task definitions for the Ops Portal come from BEO sections.
Read more →External caterers, AV crews and florists see their work orders in the same operational rhythm — without a Salesforce licence.
Read more →The booking record Ops Portal executes against. One source of truth across the booking lifecycle.
Read more →How venue operations directors run the full event day on Thynk — staffing, room status, BEO distribution, audit.
Read more →A 45-minute live demo with the team. We’ll walk the manager dashboard, the mobile portal, and the audit trail end-to-end — using a BEO close to your operating complexity.
Operate hotels too? See the Thynk hotels platform →
