Ops Portal puts every Event Order, every work order, every room status and every task in the pocket of every floor-staff member. One-click access, mobile-first, real-time, audit-traceable.
Mobile operations · tasks · room status · audit trail
Operations managers juggle room status, setup tasks, staff coordination and real-time event changes across disconnected tools – walkie-talkies, spreadsheets, paper checklists. Staff on the ground have no digital interface to check their tasks or update room status. By midnight the ops manager is reconciling the whiteboard against memory.
And most systems were never built for the floor: full CRM logins, permissions and onboarding for an 80-person crew who only need today’s tasks. So they end up back on paper.
A full admin dashboard for managers and a touch-optimised mobile portal for floor staff. Real-time task tracking, room status boards, event timeline monitoring – all connected to the same booking data in Salesforce. No second platform to maintain. No onboarding overhead for the floor crew.
A manager dashboard for desktop, a mobile portal for staff – both reading and writing to the live Salesforce booking record.
Task management with create/assign/track workflow. Room status board (clean / dirty / inspected / out-of-order). Event timeline with setup/breakdown monitoring. Staff assignment and coordination. KPI overview. Configuration settings.
Touch-optimised interface for front-line teams. Task list with swipe-to-complete. Room status updates with photo capture. Event checklist view. Push-style notifications for new assignments. Runs on the Salesforce platform; accessed by a secure link or SSO.
Set, in turnaround, inspected, out of service – updated by floor staff, visible to managers and the guest services team in real time. No more “is the room ready?” radio calls.
Who did what, when, recorded on every task and every status change. Operational accountability becomes a query, not an investigation.
Setup and breakdown progress visible to ops managers as they happen. Slippage is caught at minute 5, not at door-open.
Tasks generated from Event Order sections. Status changes flow back to the booking timeline. One source of truth for operations and sales.
Ops Portal reads and writes against the same Salesforce booking record that sales and finance use. No reconciliation jobs.
Live Event Order documents with 26 building blocks. Task definitions for the Ops Portal come from Event Order sections.
Read more →External caterers, AV crews and florists see their work orders in the same operational rhythm – through one-click access.
Read more →The booking record Ops Portal executes against. One source of truth across the event lifecycle.
Read more →How venue operations directors run the full event day on Thynk – staffing, room status, Event Order distribution, audit.
Read more →A 45-minute discovery call with the team. We’ll start with how briefs reach your floor teams today, where coordination breaks, and map where the Ops Portal can help.
Operate hotels too? See the Thynk hotels platform →
