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MODULE 06 · SUPPLIER PORTAL

Every external partner,
on the same operational rhythm.

Magic-link self-service for every caterer, AV crew, florist or logistics provider you work with — without a Salesforce licence per supplier. Shared product catalogue, live work orders, delivery scheduling, payment tracking. Audit-traceable end-to-end.

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Magic-link supplier login · live work orders · delivery scheduling

THE CHALLENGE

Dozens of external suppliers,
and no shared operational layer.

Venues rely on dozens of external suppliers for events — caterers, florists, AV companies, entertainment, security, cleaning. Managing these relationships happens via email, phone, and spreadsheets. There’s no shared platform where suppliers can see their orders, manage products, or coordinate deliveries. Your team wastes hours on phone calls and manual order tracking.

Every supplier needing access to the venue platform means another seat to license, another access review to run, another offboarding to chase. Most groups give up and stay on email.

WHAT THIS LOOKS LIKE TODAY
  • Phone-and-email coordination with every supplier, every event
  • Spreadsheet order tracking with no live status
  • Product catalogues out of sync between venue and supplier
  • Delivery windows agreed verbally, conflicted at the gate
  • Payment reconciliation done manually weeks after the event
  • No audit trail of who told whom what
THE THYNK APPROACH

A digital bridge between your venue and your supplier network.

Suppliers log in via magic link — no licence, no IT onboarding, no password reset support tickets. From the supplier portal they manage their product catalogue, view upcoming orders, track work orders, coordinate deliveries, and reconcile payments. From the venue’s admin dashboard, your team manages multiple suppliers from one unified view.

Both surfaces read and write to the same Salesforce data model. Your work orders are their work orders. Your delivery windows are their delivery windows. Your payment status is their payment status. No reconciliation jobs.

WHAT'S INSIDE THE MODULE

Two surfaces, one shared catalogue, full audit trail.

A venue admin dashboard and a supplier-facing magic-link portal — both wired to the same Salesforce booking record.

Staff admin dashboard

Multi-supplier management with account filter and search. Contact management, product oversight, event assignment, order tracking, payment management, work order monitoring, access control, audit trail, new supplier onboarding.

Supplier-facing portal

Dashboard with KPIs (products, orders, tasks, events). Product catalogue management. Order fulfilment. Work order tracking. Event schedule. Calendar view. Document management. Delivery window scheduling. Storage management. Payment tracking. Account settings.

Magic-link authentication

Suppliers log in via secure one-time link — no licence, no password, no IT onboarding required. Access scoped to their own data only.

Shared product catalogue

Suppliers maintain their own catalogue inside the portal. Your team sees it live, can curate which products are bookable for which events, and never works from an out-of-date PDF price list again.

Live work orders

Work orders generated from BEOs and ESC orders flow directly into the supplier’s queue. Status updates flow back. No phone-call confirmations.

Delivery window scheduling

Suppliers book their delivery windows against the venue dock board. Conflicts are eliminated at the schedule, not at the gate.

Payment tracking

Order-by-order payment status visible to both sides. Reconciliation becomes a query, not a Friday afternoon.

Full audit trail

Every interaction logged. Procurement reviews and post-event disputes have evidence, not memory.

REPLACES
  • Phone-and-email supplier coordination
  • Spreadsheet order tracking
  • PDF supplier price lists
  • Verbal delivery scheduling
  • Manual payment reconciliation
  • Per-seat licences for every external partner
AND INTEGRATES WITH
  • Salesforce Experience Cloud (magic-link identity)
  • Thynk BEO & Work Orders (work order generation)
  • Thynk Shipping & Logistics (dock board, storage)
  • Thynk Pay (payment status sync)

Supplier coordination becomes
a query, not a Friday afternoon.

Magic-link
No licence, no password, no onboarding
Shared
Catalogue between venue and supplier
Live
Work orders, real-time status
100%
Audit trail on every interaction
Multi-supplier
Unified admin across dozens of partners
Self-service
Suppliers update their own data
HOW IT SITS IN THE PLATFORM

Supplier Portal is the bridge.
The platform is the network.

External suppliers, internal floor staff and your commercial team all work the same data model. Without anyone paying for a Salesforce licence they don’t need.

QUESTIONS WE GET ASKED

Frequently asked.

How do suppliers actually log in?
Magic link. You add the supplier’s contact email; they receive a one-time link, set a password (or use SSO if their org supports it), and they’re in. No licence purchase, no IT ticket.
Can suppliers see other suppliers’ data?
No. Access is scoped to the supplier’s own records via the Salesforce sharing model. They see their orders, their products, their schedule — nothing else.
Does it handle multi-venue suppliers?
Yes. A catering group serving five venues in your network sees a single dashboard across all five, with venue-scoped order queues.
How are work orders generated?
From BEO sections and ESC orders. When a BEO defines a F&B requirement that’s assigned to an external caterer, the work order appears in that supplier’s queue automatically.
Can suppliers update their own catalogue?
Yes. Suppliers maintain their products inside the portal. You curate which are bookable against which events and which approval rules apply.

See Supplier Portal on your network.
Bring your three trickiest suppliers.

A 45-minute live demo with the team. We’ll walk the admin dashboard, the supplier portal, and the BEO-to-work-order flow — against a supplier mix close to your actual operation.

Operate hotels too? See the Thynk hotels platform →